These terms and conditions (“Terms”) govern your access and use of this website (the “Website”), and the related products, services, content, and technology (which includes accessing, browsing, or registering to use the Website). These Terms apply to both visitors and registered users of the Website. By accessing or using the Website, you confirm that you have read, understand, and accept the Terms, and that you are entering into a legally binding contract with Next, and are agreeing to comply with these Terms. If you do not agree with these Terms you must not use or access the Website.
You are entering into these Terms with:
Next Germany GmbH (“Next”, “we”, “us” or “our”), a company registered in Germany.
Address: c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Company Registration Number: HRB 232839
VAT Registration Number (where applicable): CZ687275555
Customer Services: If you have a complaint please email International_Complaints@nextdirect.com or call +420 234102188. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
Next can be contacted at the details below. Please note that telephone calls to and from Next may be recorded or monitored as part of our efforts to further improve service to our customers.
Responsible Person under the General Product Safety Regulation
For any product safety issues please feel free to contact us at:
Responsible Person: Next Germany GmbH, c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Email Address and Phone Number: safety@next.co.uk / + 420 234102188
These Terms also refer to the following additional documents which also apply to your use of the Website:
Our Privacy Policy available at: Privacy Policy
Our Cookie Policy available at: Cookie Policy
We may change these Terms, our Privacy Policy, and our Cookies Policy from time to time for example, to reflect changes to the Website, the needs of our customers, our business plans, or changes in law. If we make a material change, we will endeavour to provide you with reasonable notice through the Website or by other means. If you do not agree to a change, you may close your account and stop accessing or using the Website. Your continued use or access of the Website after we publish, or send a notice about a change, means that you accept the change.
When you place an order, you make a binding offer to purchase the goods. Before you place your order, you will have the opportunity to check and correct the order details. You place a binding order by clicking the button labelled “Order with obligation to pay” or another button clearly indicating that placing the order entails an obligation to pay.
We accept your order, and the contract is concluded when we confirm acceptance of your order by email or when we dispatch the goods, whichever occurs first. An automatic email acknowledging receipt of your order does not constitute acceptance of your order. If your payment is authorised or taken before the contract is concluded, this does not constitute acceptance of your order. If we do not accept your order, no contract will be concluded and any amount already charged will be refunded without undue delay.
Once you have concluded a contract with us via our Website, we will provide you with confirmation of your order (the concluded contract) in text form on a durable medium (for example, by email). All contracts with Next will be concluded in the Czech language. An electronic copy of your order is held by Next but will not be directly accessible to you; please retain your order confirmation email for your records.
The offers on our Website are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of consumer tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 14 days and is in new condition. Certain products cannot be returned. See the “Right of Withdrawal” section below, for details.
All prices shown on the Website are cash prices in Koruna (Kč/CZK) and include VAT, where applicable. We reserve the right to accept or reject orders, to refuse applications, or with prior written notice, to close an account. Prices of goods displayed in and ordered online may differ from prices in store. You must provide your payment details at the time of placing your order. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value subject to your consent. You will be notified of such substitutes when you place your order.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility as the consumer. Please refer to your customs department for guidance. Where import duties, taxes, customs clearance fees or similar charges apply and cannot reasonably be calculated in advance, we will inform you before you place your order that such additional charges may be payable by you. Any such charges are not included in the product price or delivery charge unless expressly stated otherwise during checkout.
Delivery will be confirmed at checkout. Shipping is currently free for all orders over 1200 Kč. Orders under 1200 Kč will be charged 150 Kč for shipping per order. Delivery times will be confirmed at checkout. Please allow extra days for delivery during German holidays, UK national holidays, weekends, sale times & during strike actions. Next reserves the right to amend or change the free delivery offer at any time.
Parcel Shop Delivery
Under consumer law, if you are contracting with us as a consumer online or by phone, you have the right to cancel that contract within 14 days (subject to the exceptions listed below), without giving any reason for the cancellation (“Right of Withdrawal”).
The cancellation period will expire 14 days from the day:
(a) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the goods (in the case of a single order for goods delivered as part of a single delivery);
(b) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last of the goods (in the case of a contract relating to multiple goods ordered by you in one order and delivered separately);
(c) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last lot or piece (in the case of a contract relating to goods consisting of multiple lots or pieces); or
(d) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the first of the goods (in the case of a contract relating to a regular delivery of goods during a defined period of time) (the “Cancellation Period”).
To exercise the right to cancel, prior to the expiry of the Cancellation Period, you must inform us, Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany by contacting us at International_Complaints@nextdirect.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). Alternatively, you may exercise your right to cancel by completing the Model Cancellation Form below. We will communicate to you an acknowledgement of receipt of your cancellation statement, or your completed Model Cancellation Form, via email, without delay.
To meet the cancellation deadline, it is sufficient for you to send us your communication concerning your exercise of the right to withdraw, using one of the methods described above, before the Cancellation Period has expired. You may use the model cancellation form below if you wish to but you do not have to. You may also exercise your Right of Withdrawal online via the withdrawal function available on the Website. The function will be clearly labelled “Withdraw from the contract” or equivalent. After you submit the withdrawal statement, we will acknowledge receipt without undue delay on a durable medium (for example, by email), including the content of the statement and the date and time of submission.
Model Cancellation Form
To, Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany (email address: International_Complaints@nextdirect.com):
I/We, [insert your name] hereby give notice that I/we [insert your name] cancel my/our [insert details] contract of sale of the following goods [insert details],
Ordered on [insert date]/received on [insert date],
[insert your name]
[insert your address]
[insert your signature, only if this form is notified on paper],
[insert date]
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to cancel this contract, either by receipt of your completed Model Cancellation Form, or of your unequivocal statement confirming your decision to cancel the contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event (including where you have agreed that the reimbursement may be made by a different means of payment to that used for the initial transaction), we shall ensure that you do not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall either: (a) send back the goods, or (b) hand the goods over to us (or, as the case may be, to a person authorised by us to receive them) without undue delay, and in any case not later than 14 days after the day on which you informed us of your decision to cancel of the contract. The deadline is met if you send back the goods before this period of 14 days has expired.
Please note that, where you have decided to cancel the contract, you: (a) must take reasonable care of the relevant goods prior to returning them to us, and (b) are liable for any diminished value of the goods resulting from the handling of the goods beyond that which is necessary to establish the nature, characteristics, and functioning of the goods. Where you fail to comply with your obligations to return the relevant goods to us, you will be liable in damages for any loss, or damage, suffered by us as a result of that failure.
Exceptions to Right of Withdrawal
Your Right of Withdrawal does not apply in certain circumstances, including where goods are made to your specifications or are clearly personalised, where sealed goods are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery, and in other cases in which the Right of Withdrawal is excluded by applicable consumer law.
This section sets out Next’s returns policy. This returns policy is in addition to your consumer rights, and does not limit, or affect, your legal consumer right to return goods, including your right of withdrawal (as defined in the “Right of Withdrawal” section above).
If you are not satisfied with the goods that you have purchased from Next using this Website, you may return any unworn items (in their original condition), within 28 days of receiving your order, for a full refund. Refunds will be processed within 14 days of Next receiving the returned goods, to the original payment method used to place your order. We cannot accept the return of sealed goods that are not suitable for return for health protection, and hygiene reasons, and which have been unsealed following delivery. This does not affect your consumer rights, for example where you purchase and receive goods which do not conform to the contract you entered into with us (e.g., if they are faulty, or don’t match the description provided by us).
To return goods purchased online via post
Please use the returns label provided on your delivery note. If you are exercising your right to cancel the contract in accordance with your Right of Withdrawal, you must pay the cost of postage required to return the item to Next (as well as any additional reasonable costs which may be charged in accordance with law), and any such costs will not be refunded to you by Next.
Simply return any unused item within 28 days of receipt for a full refund of the price of the goods (provided it is in a new, unused condition). This approval period does not apply to certain jewellery, cosmetics, grooming, photographic, or food products, or Gift Vouchers. Items cannot be returned to a Next store. You can return your items using your returns note and label included in your parcel. Please note that a shipping cost of Kč 100 will be deducted from your refund.
Exceptions to the Returns Policy
The above returns policy will not apply to goods purchased online from Next using this Website in respect of: (a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision; (b) contracts for the supply of goods that are clearly personalised; (c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery; and (d) certain jewellery, cosmetics, grooming, photographic, or food products, and gift vouchers, where this is indicated at the point of purchase.
To return goods purchased online which do not conform to the contract, or are faulty
If goods do not conform to the contract, including where they are faulty or do not match the description provided by us, you have statutory rights under applicable consumer law. You may exercise these rights by contacting Customer Services at International_Complaints@nextdirect.com or by phone at + 420 234102188 and providing details of the order and the defect. You may complain about a defect which becomes apparent within two years of receipt of the goods.
Depending on the circumstances, you may request repair, replacement or delivery of a missing part; if this is not possible or appropriate, you may be entitled to a reasonable price reduction or to withdraw from the contract. We will issue written confirmation of receipt of your complaint, including the date, its content and your requested remedy, and written confirmation of how the complaint has been handled or why it has been rejected. Complaints will be handled without undue delay and in any event within 30 days, unless we agree a longer period with you. If your complaint is justified, we will reimburse reasonable costs necessarily incurred in exercising your rights. This does not affect your Right of Withdrawal or the returns policy above.
All Sale items are subject to availability. During sale periods, please allow 21 days for your delivery. You will be advised of the estimated delivery date at the time of order. During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order. All Sale items are subject to availability.
If you create and use an account with Next, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Website with the involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.
We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.
If you have a complaint, please email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
If a consumer dispute cannot be resolved directly with us, you may contact the Czech Trade Inspection Authority (Česká obchodní inspekce), Štěpánská 567/15, 120 00 Prague 2, Czech Republic, www.coi.cz, for out-of-court consumer dispute resolution.
Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
We are the owner or licensee of all intellectual property rights in the Website, including text, graphics, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos and computer code, the design, structure, arrangement, selection, coordination, expression, and ‘look and feel’ of the Website (together, “Our Content”). All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works.
Your use of the Website and Our Content does not grant you any rights in relation to any of the intellectual property rights or other associated rights. You must not use any part of Our Content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
The offer is valid for orders over the minimum value stated in your communication. The offer is valid until the expiry date shown on your communication. The offer can only be activated once the voucher PIN has been registered at the Website. A voucher PIN can only be registered once. The offer can only be used for purchases made online at the Website. It is not valid for telephone transactions. Redemption of the offer involves registering at the Website.
The offer is only valid on introductory orders on the Website for new customers only. One voucher PIN per customer only. If the order is returned, the value of the offer is non-refundable. The voucher PIN cannot be exchanged for cash. No change or refund will be given. Next cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens. Offer is open to residents of selected countries that are over 18 years old only. Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time. Your consumer rights are not affected.
Offer Order Codes — Free delivery and other offer order codes remain the property of Next, are non-transferable, and may not be reproduced in any form or used in conjunction with any other offer, unless expressly stated otherwise.
It is possible that disturbances may arise when we deliver goods to you, due to force majeure events (i.e., events which are unforeseeable, unavoidable, beyond our control, and for which we are not responsible, such as war, natural disasters, floods, fires, pandemics, epidemics, or similar occurrences). We release ourselves from responsibility for delays for the duration of any such disturbance, and from responsibility for the effect of any such delay on our duties of performance. Agreed delivery periods shall be extended by the duration of such disturbance. Where such disturbances arise on your part, Next must be informed of such disturbance immediately. Where the end of such a disturbance is unforeseeable, or where the disturbance lasts for more than two (2) months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without further notice.
These Terms will be governed by and interpreted in accordance with the laws of the Czech Republic. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of local law.
© Copyright 2026, Next Germany GmbH
Kč 300 Off Your First App Order
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