This website is operated by, and the goods are supplied by Next Retail Limited (“Next”, “we”, “us”, Our”).
Address: Next Retail Limited, Desford Road, Enderby, Leicester LE19 4AT, England
Company Registration Number: 04521150
Contact Details: Should you require any further assistance or information, you can contact us via our Contact Centre or call us on +852 30184515 or email us at customerservices@nextdirect.com. We may contact you for market research purposes in accordance with our Privacy Policy.
Customer Services: If you are not satisfied with your order in any way or have any questions about home delivery, please email us at International_complaints@next.co.uk.
Product Safety Issues: For any product safety issues please contact us. Contact details below.
Responsible Person: Next Retail Limited, Product Legislation Team, Desford Road, Enderby, Leicester LE19 4AT (www.nextdirect.com/hk)
Email Address: safety@next.co.uk
Telephone Number: +852 30184515
These terms and conditions set out the basis on which you can use our website and place online orders. To register on the site and to place orders you must be aged 18 or over and a Hong Kong resident. By accessing this website and ordering goods from Next online you are deemed to have understood and accepted these terms.
Next reserves the right to amend these terms and conditions at any time according to the “Changes” section below. Your consumer rights are not affected.
Your order for goods is accepted and a contract is formed between you and Next at the point we despatch the goods. A contract is not formed at the point in time that payment has been taken from you by Next, nor at the point in time that you receive an email from Next acknowledging receipt of your order. Until the goods are despatched, Next may not accept the order.
You may only open an account for personal use. You agree that you will not use your account to make purchases for onward sale (i.e. as a reseller). We reserve the right to refuse orders and/or close any accounts that we consider to be used for the purpose of reselling our products.
If you use this publication and create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use nextdirect.com only with involvement of a parent or guardian. Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. All orders will be concluded in the English language. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.
We may, in accordance with our Privacy Policy and applicable law, combine your information with information we collect from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. From time to time, we make portions of our mailing list available to carefully screened companies so that they can contact you with offers and information by mail, telephone, email or otherwise.
If you do not want your name and mailing list made available or no longer choose to receive a Next catalogue or wish to alert us to duplicate mailings, please call toll-free on our helpline number or email us at Customerservices@nextdirect.com. Next is committed to respecting your privacy. To review our privacy policy, please visit www.nextdirect.com/hk/privacypolicy.
When you visit nextdirect.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
The offers on our websites are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online. The confirmation email you receive serves as your standard consumer receipt.
This website is only for direct consumer purchases. You must not place orders for onward sale to other customers as these are likely to be deemed as commercial goods.
You can return any unwanted items within 28 days of receiving your order for a full refund. Items must be unworn where relevant and in their original condition and packaging.
If your items are returned to us outside of the 28 day period, we may retain the item(s) and/or not process a refund.
This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery can only be returned if faulty.
Where a product has a security sticker warning that the product cannot be returned once the sticker is removed, a refund will not be given if the seal is broken except in accordance with your legal rights.
Our returns process is simple, just use the returns note in your parcel and follow the steps below:
Refund Information can be found here: https://nextdirect.zendesk.com/hc/en-hk/articles/4547335934609-Refunds-information
Delivery will be confirmed at checkout.
Shipping is currently free for all orders over HK$600. Orders under HK$600 will be charged at HK$40 for shipping per order. Delivery times will be confirmed at checkout. Please allow extra days for local holidays, UK national holidays, weekends and sale time. Next reserves the right to amend or change the free delivery offer at any time.
Offer Order Codes: Free Delivery and other offer order codes remain the property of Next, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
We reserve the right to delay or refuse delivery and charge additional costs where we consider the order may be subject to applicable regulatory requirements.
We are unable to accept credit cards that are due to expire within the next FIVE Days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
All sale items are subject to availability.
Delivery of in-stock items can take up to 28 days. You will be advised of the estimated delivery date at the time of order.
Our Sale events are really popular therefore in the interests of fairness, we will turn our Save Bag and Save for Later features off so that everyone gets a fair chance to purchase their items of choice.
Third Party Links
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
No text or data mining, or web scraping
We grant you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of nextdirect.com without express written consent. You may not use any meta tags or any other "hidden text" utilising our name or trademarks without the express written consent of Next. Any unauthorised use terminates the permission or license we have granted. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of nextdirect.com so long as the link does not portray Next, or its products in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Next logo or other proprietary graphic or trademark as part of the link without express written permission.
We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Prices
Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations due to applicable regulatory requirements. The current price will be shown when you place your order.
Usage
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business or public environment.
Availability
All orders for products are subject to availability. In the event of supply difficulties we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order.
Colour of reproduction
Next take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
Changes
If any of this information changes we will tell you by updating the terms and conditions at nextdirect.com/hk or by including details on or with your monthly statement, or by separate notice to you.
Law
Our agreement with you is based upon English law and the laws applicable to this agreement are the laws of England and Wales. Any claims under this agreement are subject to the exclusive jurisdiction of the English courts based in England.
© Copyright Next. All rights reserved.
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