These terms and conditions (“Terms”) govern both:
These Terms apply to both visitors and registered users of the Website. By accessing, using or placing an order through the Website, you agree to be bound by these Terms and you confirm that you have read, understand, and accept the Terms, and that you are entering into a legally binding contract with Next, and are agreeing to comply with these Terms. If you do not agree with these Terms, you must not use or access or place an order through the Website.
You are entering into these Terms with:
Next Germany GmbH (“Next”, “we”, “us” or “our”), a company registered in Germany, which operates the Website and acts as the seller of the products purchased through the Website.
Address: c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Company Registration Number: HRB 232839
VAT Registration Number: DE322142398
Customer Services: If you have a complaint, please email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
If you have a general question, please email us at Customerservices@nextdirect.com or contact us through our Contact Us Page.
Next can be contacted at the details below in relation to product safety issues. Please note that telephone calls to and from Next may be recorded or monitored as part of our efforts to further improve service to our customers.
Responsible Person under the General Product Safety Regulation is identified below. For any product safety issues please feel free to contact us at:
Responsible Person: Next Germany GmbH, c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Email Address: safety@next.co.uk
These Terms also refer to the following additional documents which also apply to your use of the Website:
We may change these Terms, our Privacy Policy, and our Cookies Policy from time to time for example, to reflect changes to the Website, the needs of our customers, our business plans, or changes in law. If we change these Terms before the order is confirmed by us, we will inform you in writing and give you the option to proceed by accepting the amended Terms or cancel the order free of charge. Any changes will not affect orders that have already been confirmed by us.
If you do not agree to be bound by these, you may close your account and stop accessing or using or purchasing through the Website. Your continued use or access of or purchase through the Website after we publish, or send a notice about a change, means that you accept these Terms.
Orders can be placed by accessing the Website and following the guided purchase procedure.
By placing an order, you agree to be bound by these Terms and our Privacy Policy and acknowledge that the order implies an obligation to pay.
Your order is not legally accepted until Next provides you with a confirmation of your order.
The contract between you and Next is formed once you receive our confirmation of your order, not when you place the order. A contract is not formed at the point in time that payment has been taken from you by Next, or at the point in time that you receive an email from Next acknowledging receipt of your order. Until we provide you with the confirmation of the order, the order may not be accepted by Next or may be cancelled by you by email or through your account.
A contract is concluded with us via our Website, once we provide you with confirmation of your order. All contracts with Next will be concluded in the Italian language. If you require assistance or a translation, please contact us using the details above.
An electronic copy of your order is held by Next but will not be directly accessible to you; please retain your order confirmation email for your records.
The products offered on our Website are directed exclusively to consumers, meaning natural persons who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices for corporate use. The confirmation email you receive serves as your standard consumer receipt.
Due to circumstances beyond our control, product prices may have to be altered up or down, including any alterations to the rate of consumer tax. If the price of an item changes before the order is confirmed by Next, we will inform you and give you the option to proceed at the revised price or cancel the order free of charge. Such changes will not affect orders already confirmed by Next.
All prices shown are cash prices in Euros. Prices of goods displayed in and ordered on the Website may differ from prices in store.
We reserve the right to accept or reject orders, or to refuse applications, or with prior written notice, to close an account.
You must provide your payment details at the time of placing your order. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability.
In the event of supply difficulties, we may propose substitute items of equivalent quality and value. In such cases, you will be notified of the proposed substitution when you place your order and, subject to your prior consent, the order will be amended accordingly.
Please note that all shipments to certain destinations may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. You will be informed during the order process, before the order is placed, of any potential application of import duties and related customs clearance costs.
All applicable duties, fees and any additional charges for customs clearance are your responsibility as the consumer. Please refer to your customs department for guidance.
All orders to incur a €2 delivery charge. Approximate delivery dates will be confirmed at checkout. Please allow extra days for delivery during German holidays, Italian national holidays, weekends, sale times and during strike actions.
At the checkout page, you may choose 'Collection' and select your chosen pickup point. You will receive a confirmation email or SMS with details of when and where to pick up your parcel. Collect your parcel at your convenience. It will be held for 7 days at the local shop before being returned to our depot. Make sure to bring your order confirmation email/SMS and a valid form of personal identification.
Offer Order Codes: Free Delivery and other offer order codes remain the property of Next, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.
Under consumer law, if you are contracting with us as a consumer online, you have the right to withdraw from that contract within 14 days (subject to the exceptions listed below), without giving any reason for the withdrawal (“Right of Withdrawal”).
The withdrawal period will expire 14 days from the day:
To exercise the Right of Withdrawal, prior to the expiry of the Withdrawal Period, you must inform us, Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany, by one of the following methods: (i) by contacting us at +441165025096, or Customerservices@nextdirect.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email); or (ii) by completing the Model Withdrawal Form below; or (iii) by using the online withdrawal function available on our Website which allows you to send an online declaration informing us of your decision to withdraw from the contract. The online withdrawal function enables you to provide or confirm a) your name; b) the information identifying the contract from which you are withdrawing; c) the electronic means through which you wish to receive confirmation of your withdrawal. The function will be clearly labelled (e.g. “withdraw from contract here”) and made continuously available and easily accessible during the Withdrawal Period. Once you have completed the online withdrawal declaration, you may submit it through a confirmation function (e.g. “confirm withdrawal”). Upon submission, we will acknowledge receipt of your withdrawal without undue delay by email or on another durable medium, including the content of your declaration and the date and time of submission.
To meet the withdrawal deadline, it is sufficient for you to send us your communication concerning your exercise of the right to withdraw, using one of the methods described above, before the Withdrawal Period has expired. You may use the Model Withdrawal Form below if you wish to, but you do not have to. You do however need to follow our returns process.
Model Withdrawal Form
To Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany (email address: Customerservices@nextdirect.com):
I/We, [insert your name] hereby give notice that I/we [insert your name] exercise the right of withdrawal from my/our [insert details] contract of sale of the following goods [insert details],
Ordered on [insert date]/received on [insert date],
[insert your name]
[insert your address]
[insert your signature, only if this form is notified on paper],
[insert date]
Effects of withdrawal
If you withdraw from the contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to withdraw from this contract, either by receipt of your completed Model Withdrawal Form, or of your unequivocal statement confirming your decision to withdraw from the contract, or of the submission of the withdrawal function available on our Website.
We will acknowledge receipt of your withdrawal without undue delay by email or on another durable medium.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event (including where you have agreed that the reimbursement may be made by a different means of payment to that used for the initial transaction), we shall ensure that you do not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall either: (a) send back the goods, or (b) hand the goods over to us (or, as the case may be, to a person authorised by us to receive them) without undue delay, and in any case not later than 14 days after the day on which you informed us of your decision to withdraw from the contract. The deadline is met if you send back the goods before this period of 14 days has expired.
Please note that, where you have decided to withdraw from the contract, you: (a) must take reasonable care of the relevant goods prior to returning them to us, and (b) are liable for any diminished value of the goods resulting from the handling of the goods beyond that which is necessary to establish the nature, characteristics, and functioning of the goods.
Exceptions to Right of Withdrawal: Your Right of Withdrawal does not apply in certain circumstances. These circumstances are the same as those set out under the “Exceptions to the Returns Policy” section below).
This section sets out Next’s returns policy. This returns policy is in addition to your consumer rights, and does not limit, or affect, your legal consumer right to return goods, including your right of withdrawal (as defined in the “Right of Withdrawal” section above).
If you are not satisfied with the goods that you have purchased from Next using this Website, you may return any unworn items (in their original condition), within 28 days of receiving your order, for a full refund. Refunds will be processed within 14 days of Next receiving the returned goods, to the original payment method used to place your order. We cannot accept the return of sealed goods that are not suitable for return for health protection, and hygiene reasons, and which have been unsealed following delivery. This does not affect your consumer rights, for example where you purchase and receive goods which do not conform to the contract you entered into with us (e.g., if they are faulty, or don’t match the description provided by us).
To return goods purchased online via post:
Please use the returns label provided on your delivery note. If you are exercising your right to withdraw from the contract in accordance with your Right of Withdrawal (see the “Right of Withdrawal” section, above), you must pay the direct cost of postage required to return the item to Next, and any such costs will not be refunded to you by Next.
Simply return any unused item within 28 days of receipt for a full refund of the price of the goods (provided that the products have not been handled beyond what is necessary to establish their nature, characteristics and functioning). This approval period does not apply to certain jewellery, cosmetics, grooming, photographic, or food products, or Gift Vouchers. Items cannot be returned to a Next store.
You can return your items using your returns note and label included in your parcel. A shipping cost of €6.00 will be deducted from your refund.
Exceptions to the Returns Policy:
The above returns policy will not apply to goods purchased online from Next using this Website, and to your right to withdraw from the contract in accordance with your Right of Withdrawal (as above) in respect of: (a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision; (b) contracts for the supply of goods that are clearly personalised; (c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery (including, where applicable, certain cosmetics and grooming products, where so indicated at the point of purchase); (d) contracts for the supply of goods which are liable to deteriorate or expire rapidly (including, where applicable, certain food products); (e) the supply of goods which, after delivery, according to their nature, are inseparably mixed with other items; and (d) gift vouchers, where this is indicated at the point of purchase.
Consumers are entitled to the legal guarantee of conformity provided under the Italian Consumer Code (Legislative Decree No. 206/2005). Under this guarantee, the Seller is liable for any lack of conformity of the goods existing at the time of delivery, in accordance with the applicable statutory provisions.
This legal guarantee has a duration of 2 (two) years as of the delivery of the product, is provided free of charge and is without prejudice to any additional commercial warranty that may be offered.
To exercise your rights under the legal guarantee, please contact our Customer Service using the contact details provided in “Who we are and our Contact Details” Section above.
During sale periods, please allow 7-14 days for your delivery. You will be advised of the estimated delivery date at the time of order.
During busy periods, we may restrict the number of items you can add to your cart. When this happens, you will have the opportunity to remove items and complete your order.
All Sale items are subject to availability.
If you create and use an account with Next on the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Website with the involvement and supervision of a parent or guardian.
Any processing of your personal data, including for the purposes of improving and personalising our services, content and advertising, market research purposes and anti-fraud checks is carried out in accordance with our Privacy Policy and applicable data protection legislation.
If you have a complaint, please email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints and requests for assistance are logged, investigated and replied to.
For general assistance, please email us at Customerservices@nextdirect.com or use our Contact Us Page.
While we make every effort to display colours and details accurately, the products you receive may vary slightly from the images shown due to limitations of colour reproduction and the individual colour settings of your screen. Every reasonable care has been taken to ensure that the descriptions are accurate.
We are the owner or licensee of all intellectual property rights in the Website, including text, graphics, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos and computer code, the design, structure, arrangement, selection, coordination, expression, and ‘look and feel’ of the Website (together, “Our Content”). All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. Your use of the Website and Our Content does not grant you any rights in relation to any of the intellectual property rights or other associated rights.
You must not use any part of Our Content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
We are unable to accept credit cards that are due to expire within the next 5 (five) days from the date on which the order is placed.
Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
Selected customers may receive voucher PINs for a percentage off website orders. Details of the offer will be set out in the promotion received by the customer.
This promotion is governed by English law. If you are a consumer resident in Italy or another EU Member State, you will benefit from any mandatory provisions of the law of your country of residence (e.g. Italy) which shall apply to the extent they provide you, as consumer, with a higher level of protection. Disputes may be brought before the English courts or, for consumers resident in Italy, before the court of the consumer’s place of residence or elected domicile.
Offer Order Codes: Free delivery and other offer order codes remain the property of Next, are non-transferable, and may not be reproduced in any form or used in conjunction with any other offer, unless expressly stated otherwise.
It is possible that disturbances may arise when we deliver goods to you, due to force majeure events (i.e., events which are unforeseeable, unavoidable, beyond our control, and for which we are not responsible, such as war, natural disasters, floods, fires, pandemics, epidemics, or similar occurrences). Where such disturbances arise, we will inform you promptly, of any delays for the duration of any such disturbance. Agreed delivery periods shall be extended by the duration of such disturbance. Where such disturbances arise on your part, Next must be informed of such disturbance promptly. Where the end of such a disturbance is unforeseeable, or where the disturbance lasts for more than two (2) months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without further notice. In the event of termination under this clause, we will promptly refund any payments you have made for goods not yet delivered.
These Terms will be governed by and interpreted in accordance with the laws of England and Wales.
If you are a consumer resident in Italy or another EU Member State, you will benefit from any mandatory provisions of the law of your country of residence which shall apply to the extent they provide you, as consumer, with a higher level of protection.
For any dispute arising out of or in connection with these Terms that cannot be resolved directly with us, you may have recourse to an alternative dispute resolution (“ADR”) procedure for the out-of-court resolution of disputes relating to obligations arising from contracts concluded pursuant to these Terms. Further information regarding ADR procedures and ADR entities is available at the following link: Controversie di consumo - ADR, risoluzione alternativa delle controversie.
You may bring legal proceedings in connection with these Terms either in the courts of England and Wales or in the courts of your place of residence which, for consumers resident in Italy, is the court of the place where you reside or have elected domicile. Nothing in these Terms limits your rights under mandatory consumer law.
© Copyright 2026, Next Germany GmbH
€10 Off Your First App Order:
Are you sure you want to navigate away from this site?
If you navigate away from this site
you will lose your shopping bag and its contents.
