These terms and conditions (“Terms”) govern your access and use of this website (the “Website”), and the related products, services, content, and technology (which includes accessing, browsing, or registering to use the Website).
These Terms apply to both visitors and registered users of the Website. By accessing or using the Website, you confirm that you have read, understand, and accept the Terms, and that you are entering into a legally binding contract with Next, and are agreeing to comply with these Terms. If you do not agree with these Terms, you must not use or access the Website.
Nothing in these Terms is intended to override, limit, or otherwise derogate from any mandatory provisions of Belgian law.
You are entering into these Terms with:
Next Germany GmbH (“Next”, “we”, “us” or “our”), a company registered in Germany
Address: c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany
Company Registration Number: HRB 232839
VAT Registration Number (where applicable): DE322142398
Customer Services: If you have a complaint, please email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
Next can be contacted at the details below. Please note that telephone calls to and from Next may be recorded or monitored as part of our efforts to further improve service to our customers.
Next Germany GmbH is the responsible person under the General Product Safety Regulation (Regulation (EU) 2023/988).
For any product safety issues please feel free to contact us at:
Responsible Person | Email Address
Next Germany GmbH, c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany | safety@next.co.uk
These Terms also refer to the following additional documents which also apply to your use of the Website:
Our Privacy Policy available at: Privacy Policy
Our Cookie Policy available at: Cookie Policy
We may change these Terms, our Privacy Policy, and our Cookies Policy from time to time for example, to reflect changes to the Website, the needs of our customers, our business plans, or changes in law. If we make a material change, we will endeavour to provide you with reasonable notice through the Website or by other means. If you do not agree to a change, you may close your account and stop accessing or using the Website. Where you have been duly informed of the changes, your continued and active use of the Website after the effective date of the changes will be considered as a manifestation of your agreement to those changes.
When your order for goods is accepted, a contract is formed between Next and you when we despatch the goods you have ordered, and not before. A contract is formed only when we send you a dispatch/shipping confirmation. Your order acknowledgment email is solely a confirmation that we received your order. We may be unable to accept an order for objective reasons (including stock unavailability, genuine pricing or description error, failure of fraud or security checks, or legal/regulatory restrictions). If we do not accept your order, we will notify you and promptly refund any amounts paid.
Once you have concluded a contract with us via our Website, we will provide you with confirmation of your order. All contracts with Next will be concluded in the English language. An electronic copy of your order is held by Next and will be directly accessible to you at the latest at the time of delivery of the goods; please retain your order confirmation email for your records.
The offers on our websites are directed exclusively to consumers who make purchases for purposes not related to commercial or professional activity. All orders placed online with us must be for private, non-commercial purposes. We reserve the right to refuse service or to refuse to enter a contract for online purchases with any company or corporate entity. We do not facilitate corporate, commercial, or self-employed transactions online and we do not issue commercial VAT invoices (including those with a company NIP/Tax ID) for corporate use. The confirmation email you receive serves as your standard consumer receipt.
The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 28 days and is in new, unused condition. Certain products cannot be returned. See section “Exceptions to the Returns Policy”, for details. All prices shown are cash prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. Prices of goods displayed in and ordered online may differ from prices in store. We will request payment for the full amount on confirmation of your order.
All orders for products are subject to availability. In the event of supply difficulties, we will contact you. We will not substitute an item without your prior consent. If a product is unavailable, you will be offered a refund or the option to wait for restock.
Please note that all shipments to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the shipment arrives in your country. All applicable duties, fees and any additional charges for customs clearance are your responsibility as the consumer. Please refer to your customs department for guidance.
Shipping is currently free for all orders over €30. Orders under €30 will be charged at €4 for shipping per order. Delivery times will be confirmed at checkout. Please allow extra days for local holidays, UK national holidays, weekends, sale time & during strike action. Next reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.
Under Belgian consumer law, if you are contracting with us as a consumer online or by phone, you have the right to cancel that contract within 14 days (subject to the exceptions listed below), without giving any reason for the cancellation (“Right of Withdrawal”).
The cancellation period will expire 14 days from the day:
(a) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the goods (in the case of a single order for goods delivered as part of a single delivery); or
(b) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last of the goods (in the case of a contract relating to multiple goods ordered by you in one order and delivered separately); or
(c) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the last lot or piece (in the case of a contract relating to goods consisting of multiple lots or pieces); or
(d) on which you acquire, or a third party other than the carrier engaged to deliver the goods (at your request) acquires physical possession of the first of the goods (in the case of a contract relating to a regular delivery of goods during a defined period of time) (the “Cancellation Period”).
To exercise the right to cancel, prior to the expiry of the Cancellation Period, you must inform us, Next Germany GmbH by contacting us at Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany, at +32 024 012 510, or Customerservices@nextdirect.com of your decision to cancel this contract by an unequivocal statement (e.g. a letter sent by post or email). Alternatively, you may exercise your right to cancel by completing the Model Cancellation Form below. We will communicate to you an acknowledgement of receipt of your cancellation statement, or your completed Model Cancellation Form, via email, without delay.
To meet the cancellation deadline, it is sufficient for you to send us your communication concerning your exercise of the right to withdraw, using one of the methods described above, before the Cancellation Period has expired. You may use the model cancellation form below if you wish to, but you do not have to. You do however need to follow our returns process.
Model Cancellation Form
To Next Germany GmbH c/o BDO AG Wirtschaftsprüfungsgesellschaft, Zielstattstr. 40, D-81379 Munich, Germany (email address: International_Complaints@nextdirect.com):
I/We, [insert your name] hereby give notice that I/we [insert your name] cancel my/our [insert details] contract of sale of the following goods [insert details],
Ordered on [insert date]/received on [insert date],
[insert your name]
[insert your address]
[insert your signature, only if this form is notified on paper],
[insert date]
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event not later than 14 days after the day on which we are informed about your decision to cancel this contract, either by receipt of your completed Model Cancellation Form, or of your unequivocal statement confirming your decision to cancel the contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event (including where you have agreed that the reimbursement may be made by a different means of payment to that used for the initial transaction), we shall ensure that you do not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall either: (a) send back the goods, or (b) hand the goods over to us (or, as the case may be, to a person authorised by us to receive them) without undue delay, and in any case not later than 14 days after the day on which you informed us of your decision to cancel of the contract. The deadline is met if you send back the goods before this period of 14 days has expired.
Please note that, where you have decided to cancel the contract, you: (a) must take reasonable care of the relevant goods prior to returning them to us, and (b) are liable for any diminished value of the goods resulting from the handling of the goods beyond that which is necessary to establish the nature, characteristics, and functioning of the goods.
Where you fail to comply with your obligations to return the relevant goods to us, you will be liable in damages for any loss, or damage, suffered by us as a result of that failure.
Exceptions to Right of Withdrawal
Your Right of Withdrawal does not apply in certain circumstances. These circumstances are the same as those set out under “Exceptions to the Returns Policy” below).
This section sets out Next’s returns policy. This returns policy is in addition to your consumer rights, and does not limit, or affect, your legal consumer right to return goods, including your right of withdrawal (as defined in the “Right of Withdrawal” section above).
If you are not satisfied with the goods that you have purchased from Next using this Website, you may return any unworn items (in their original condition), within 28 days of receiving your order, for a full refund. Refunds will be processed within 14 days of Next receiving the returned goods, to the original payment method used to place your order. We cannot accept the return of sealed goods that are not suitable for return for health protection, and hygiene reasons, and which have been unsealed following delivery. This does not affect your consumer rights, for example where you purchase and receive goods which do not conform to the contract you entered into with us (e.g., if they are faulty, or don’t match the description provided by us (see the “To return goods purchased online which do not conform to the contract, or are faulty” section, below)).
To return goods purchased online via post
Please use the returns label provided on your delivery note. If you are exercising your right to cancel the contract in accordance with your Right of Withdrawal (see the “Right of Withdrawal” section above), you will bear the direct cost of returning the goods, unless we have expressly agreed to cover those costs. This does not apply where the goods do not conform to the contract; in that case, we will bear the return costs.
Simply return any unused item within 28 days of receipt for a full refund of the price of the goods (provided it is in a new, unused condition).
You can return your items using your returns note and label included in your parcel. If you choose to use our optional prepaid return label when exercising your Right of Withdrawal, a €5.00 fee will be deducted from your refund; you may alternatively return at your own expense using a carrier of your choice. No return fee will be deducted where the goods are non-conforming or otherwise defective.
Exceptions to the Returns Policy
Under Belgian consumer law, goods benefit from the statutory legal guarantee of conformity for a minimum period of two (2) years from delivery. These Terms do not affect those statutory rights.
The above returns policy will not apply to goods purchased online from Next using this Website, and to your right to cancel the contract in accordance with your Right of Withdrawal (as above) in respect of: (a) contracts for the supply of goods that are made to order, on the basis of your individual choice or decision; (b) contracts for the supply of goods that are clearly personalised; (c) contracts for the supply of sealed goods that are not suitable for return for health protection and hygiene reasons, and which have been unsealed following delivery; and (d) certain jewellery, cosmetics, grooming, photographic, or food products, and gift vouchers, where this is indicated at the point of purchase.
All Sale items are subject to availability. During sale periods, please allow 7-14 days for your delivery. You will be advised of the estimated delivery date at the time of order.
During busy periods, we may restrict the number of items you can add to your shopping bag. When this happens, you will have the opportunity to remove items and complete your order.
All Sale items are subject to availability.
If you create and use an account with Next, you are responsible for maintaining the confidentiality of your account and password and for restricting access to it, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Website with the involvement of a parent or guardian.
Next reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. We may combine the information you give us with information from other companies and use it to improve and personalise our services, content and advertising. This may also be done on a reciprocal basis. We may also contact you for market research purposes. You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks.
If you have a complaint, please email International_Complaints@nextdirect.com. Next welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated and replied to.
Next designers take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.
We are the owner or licensee of all intellectual property rights in the Website, including text, graphics, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos and computer code, the design, structure, arrangement, selection, coordination, expression, and ‘look and feel’ of the Website (together, “Our Content”). All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. Your use of the Website and Our Content does not grant you any rights in relation to any of the intellectual property rights or other associated rights.
You must not use any part of Our Content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.
We are unable to accept credit cards that are due to expire within the next five days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.
The offer is valid for orders over the minimum value stated in your communication.
The offer is valid until the expiry date shown on your communication.
The offer can only be activated once the voucher PIN has been registered at the Website. A voucher PIN can only be registered once.
The offer can only be used for purchases made online at the Website. It is not valid for telephone transactions. Redemption of the offer involves registering at the Website.
The offer is only valid on introductory orders on the Website for new customers only. One voucher PIN per customer only.
If the order is returned, the value of the offer is non-refundable.
The voucher PIN cannot be exchanged for cash. No change or refund will be given.
Next cannot accept responsibility for the loss of your voucher PIN. It will not be replaced or its value refunded if this happens.
Offer is open to residents of selected countries that are over 18 years old only.
Next reserves the right to amend these terms and conditions and/or discontinue the offer at any time.
Your consumer rights are not affected.
Offer Order Codes — Free delivery and other offer order codes remain the property of Next, are non-transferable, and may not be reproduced in any form or used in conjunction with any other offer, unless expressly stated otherwise.
Nothing in these Terms limits or excludes our liability in respect of: (a) death or personal injury (including physical and psychological harm) caused by our fault or the fault of our employees, representatives or agents; (b) fraud or intentional misconduct on our part or on the part of our employees, representatives or agents; (c) gross negligence on our part or on the part of our employees, representatives, agents, or any other person for whom we are responsible; (d) any liability under the mandatory Belgian rules on product liability for damage caused by a defective product; (e) any statutory guarantee of conformity for goods under Belgian consumer law; or (f) any other liability that cannot be excluded or limited under applicable mandatory Belgian law.
Subject to the above, and to the extent permitted by applicable Belgian law, where we are liable to you under or in connection with these Terms, our liability shall be limited to the losses that were a reasonably foreseeable consequence of our breach at the time you entered into the contract with us, and shall not extend to losses that have no causal link to our breach or to your use of the Website.
Nothing in these Terms is intended to override, limit, or otherwise derogate from your statutory rights as a consumer under Belgian law.
It is possible that disturbances may arise when we deliver goods to you, due to force majeure events (i.e., events which are unforeseeable, unavoidable, beyond our control, and for which we are not responsible, such as war, natural disasters, floods, fires, pandemics, epidemics, or similar occurrences). We release ourselves from responsibility for delays for the duration of any such disturbance, and from responsibility for the effect of any such delay on our duties of performance. Agreed delivery periods shall be extended by the duration of such disturbance. Where such disturbances arise on your part, Next must be informed of such disturbance immediately. Where the end of such a disturbance is unforeseeable, or where the disturbance lasts for more than two (2) months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without further notice.
These Terms will be governed by and interpreted in accordance with the laws of England and Wales. This choice of law does not reduce your protection under any mandatory provisions of the law of the country in which you are resident.
If you are a consumer, you may bring proceedings regarding these Terms in the courts of your place of residence. Nothing in these Terms prevents you from relying on mandatory provisions of local law that apply to you as a consumer.
© Copyright 2026, Next Germany GmbH
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