How can I return an item?

Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund. This doesn’t affect your rights to return faulty items. Also, cosmetics, toiletries, certain jewellery and items with a security seal can only be returned if faulty.

All returns should be sent to the below address:

Next c/o DHL Home Delivery GmbH
Vor der Hecke 980, Tor 100
34355 Staufenberg

Our returns process is simple, just use the returns note inside your parcel and follow the steps below:

  1. Select the reason code for the item(s) you are returning.
  2. Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can’t action a refund without it).
  3. Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible
  4. Return your parcel using your preferred method. Please be aware that we don’t offer free returns. Postage is paid by the sender and won’t be refunded by Next. You can’t return an item purchased online to a Next store.
  5. Keep your proof of return until you receive confirmation that you have been refunded. You will receive a refund within 28 days to the payment method that you used to place your order.

If you don’t have a returns note anymore, please contact us so that we can help you.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.