How can I return an item?

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Not completely satisfied or ordered the wrong size/colour? You can return any unworn items (in their original condition) within 28 days of receiving your order for a full refund by Ukrposhta, Nova Poshta or courier express-delivery company Meest Express using the returns label on the right of your despatch note. Also, cosmetics, toiletries, certain jewellery and items with a security seal can only be returned if faulty.

All returns should be sent to:

If you want to return through Ukrposhta post offices:
79000, г. Львов, ул.Словацкого, дом 1, A/Я NEXT
The cost of return: from 25 UAH

If you want to return through Nova Poshta pick-up points:
ВОЗВРАТ NEXT, телефон получателя +38 (050) 430 1 430
The cost of return: from 40 UAH

If you want to return through courier delivery company Meest Express
Calling the courier: +38 (067) 432 7 707 or +38 (050) 432 7 707
Return address: ул. Зеленая, 147, г. Львов, 79035, Украина
ВОЗВРАТ NEXT, телефон получателя +38 (067) 670 2 303
The fixed cost of return: 45 UAH

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

  1. Select the reason code for the item(s) you are returning.
  2. Tear off the completed returns note, choose the most convenient way to return and place inside the parcel with the item(s) you are returning (this is really important as we can’t action a refund without it).
  3. Peel off the returns address label and stick it to the outside of the parcel, making sure that the original label is no longer visible.
  4. Return your parcel using your chosen method of return. Please be aware we don’t offer free returns. Postage is paid by the sender and won’t be refunded by Next. You can’t return an item purchased online to a Next store.
  5. Keep your proof of return until you receive confirmation you have been refunded. You will receive a refund within 14 days from the date of sending to the payment method that you used to place your order.

If you don’t have a returns note anymore, please contact us so that we can help you.

Items not returned in line with the above policy may not be refunded, may be refunded at the last/current selling price or may be retained by Next.

If you decide to return your parcel by a different method, you need to return it to our UK address:

NEXT PO BOX 1124

BRADFORD

BD4 6AU

ENGLAND

Items returned to the UK will be refunded within 28 days to the payment method that you used to place your order.