Customer Services Home

Contact Details

If you have a question we are available to help instantly via live chat. Please click the link above to get started.

If you’d like to talk to one of our team, please all us directly. Our lines are open 24 hours a day, 7 days a week.

You can also find us on social media.

I have a Complaint

If you aren’t happy with any of our products or our service, we want to hear from you.

We always want to put things right, so please contact us using the methods below:

Call us; our lines are open 24 hours a day, 7 days a week.

Email us at International_Complaints@nextdirect.com

Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.

Financial Complaints

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.

Head Office Information

Address:

Next Retail LTD

Desford Road

Enderby

Leicester

LE19 4AT

Great Britain

Telephone: +44 116 319 7948

Company Registration Number: 4521150.

VAT Registration Number: 179 7658 90.

Authorised and Regulated by the Financial Conduct Authority for consumer credit activity in the UK.