Can I return items I’ve ordered using Cash on Delivery?

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Yes, if you want to return an order or any items from a Cash on Delivery order just follow the below instructions:

  • Give our Customer Service Team a call between the hours of 6am-11pm Mon-Fri and 7am-10pm at weekends (MSK time).
  • When you call, you will need to provide your bank details.
  • Send the parcel back to our warehouse using your preferred method. Postage must be paid by the sender and won’t be refunded by Next.
  • Your refund will be processed within 14 days (from the date you sent your returns parcel) to your bank account.

Please click here for our full returns policy.