How will my parcel be delivered?

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Sale Delivery Information

During sale periods, please allow 14-21 days for your delivery. Your delivery date will be confirmed at the time of order.

* Subject to stock, courier availability and courier area/store location. Exceptions apply, see full terms and conditions.

Standard Delivery Information

Your order will be delivered by either Pony Express or DPD. Click
here to check the delivery time for your city.

If you live outside of our courier delivery zone (rural areas), your parcel will be delivered by Russian Post. You can see if your location is covered by our couriers by using our Zip Checker.

We also give you the opportunity to order from our UK stock. Delivery times will be longer for these, so please check the message at the checkout where you will be provided with an estimated delivery time.

Also, sometimes the courier might ask for the account holder’s ID to deliver the parcel.

For all deliveries, please allow extra days for delivery during Russian holidays, UK national holidays, weekends and sale time.

We’re sorry, shipping to an alternative address other than the account address isn’t possible. This includes a work address, PO Box or an address in another country.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.