I have a Complaint

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If you’re not happy with any of our products, or our service, we would love to hear from you. We are always eager to put things right therefore do contact us using any of the methods below……

Phone us: on 202 042 49 we are open 24 hours a day, 7 days a week.

or E-MAIL: International_Complaints@nextdirect.com

.....and include:

  • Your name and address
  • Your contact telephone numbers

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.