My item has become faulty

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We’re really sorry your item has become faulty in use.

Please contact us as soon as possible with details of the fault before making a return so we can advise you what action to take.

Also, children’s shoes should only be used for their intended purpose. Please be aware that children’s shoes are designed for UK conditions. For that reason, faster wear and tear may occur if used in your country/outside of the UK. We can’t take responsibility for any fault resulting from excessive or improper use.