I haven't received my order

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Simply check the online tracking for your parcel by clicking on the link in your email from us. If it shows it’s been delivered, the parcel has arrived at your local Post Office and the location and Post Office details will be shown on the Israel Post website.

You’ll need to collect your parcel from the Post Office - don’t forget to take your identity card or your passport with you.

If an item is delayed, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email, as delayed items should be marked with an expected delivery date.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If this is not the case, please contact us as soon as possible so we can help you.