How Long Will It Take?

Once we’ve received your written request, we will contact you within 30 days to confirm we have received your request and begin the process; however, we will aim to get back to you much quicker than this.

In the confirmation you are sent, we will let you know how long we anticipate it will take to deal with your request.

Before we can put your personal information into a secure location, all outstanding balances must be cleared, all orders must have been fulfilled and, if you have an account, the account closed.

Clearing any outstanding balances and closing your account can be done at any time; we do not require your request to be forgotten first; however, it may take longer to forget you if we are waiting for any payments to be received before closing the account.