Contact Details



If you have a question we are available to help instantly via live chat. Please click the link above to get started.

We are now taking calls between 06:00 - 18:00 Monday to Friday and 08:00 - 16:00 Saturday to Sunday.

You can also find us on social media, please click the links below to view our profile:

SocialMediaDE

 

I have a Complaint

If you aren’t happy with any of our products or our service, we want to hear from you.

We always want to put things right, so please contact us using the methods below:

Email us at International_Complaints@nextdirect.com

Please include your name, address and contact telephone number so that we can get in touch with you as soon as possible.

Financial Complaints

In the unlikely event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at http://ec.europa.eu/odr. If you decide to use this service, please use the following Next email address when completing the form ODR@next.co.uk.

Head Office Information

Address:

Next Germany GmbH of Landsberger Strasse 155 D-80339 Munich. 

Commercial Register Number Munich District Court HRB 232839. 

VAT ID Number DE322142398