How will my parcel be delivered?



Home Delivery

Your order will be delivered by DHL Paket within 4 working days. This service is only available on orders placed Monday-Friday before 7pm.

Please allow extra days for delivery during German holidays, UK national holidays, weekends and sale time.

We’re sorry, shipping to an alternative address other than the account address is not possible. This includes a work address, PO Box or an address in another country.

However, you can register at www.paket.de to benefit from multiple delivery options to make receiving your order even easier.

Please note to ensure successful delivery, the recipient’s name must match the name on the doorbell and/or the letterbox of the delivery address. The delivery address also needs to be your registered address. Without this, we can’t guarantee successful delivery of your order.

Please be aware that if you place multiple orders close to each other, they may be packed together to ensure you receive the goods as quickly as possible.

PaketShop Delivery

Free Delivery offer available on all orders over €30. 

5 day delivery to your chosen Hermes Paket Shop (orders placed by 1.30pm local time).

1) Shop as usual. At the checkout page, choose 'Hermes PaketShop Collection' and select your chosen pickup point. A full list of pickup points can be found here (https://www.myhermes.de/paketshop/)

2) You will receive a confirmation email or SMS with details of when and where to pick up your parcel.

3) Collect your parcel at your convenience. It will be held for 10 days at the local shop before being returned to our depot.

4) Make sure to bring your order confirmation email/SMS and a valid form of personal identification.

5) For further information, please read our delivery Terms and Conditions.