I haven’t received my order

Simply check the online tracking for your parcel by clicking on the link in your email from us. If the parcel shows it’s been delivered, but you haven’t received anything, you should firstly:

  • Check if a family member has signed for the parcel at your address
  • Check around your property as the parcel may have been left in a safe place, for example your porch or letterbox
  • Check if a calling card has been left. If you were not at home to accept delivery, the courier should leave a card with their contact details and you can arrange the redelivery yourself

If you are unable to locate the parcel, please let us know and we can help you.

If an item is delayed, it’ll be sent in a separate parcel once we receive further stock at the warehouse. Please check your order confirmation email, as delayed items should be marked with an expected delivery date.

Sometimes an item can be sent separately from a different warehouse. If an item is missing from your parcel, please check your delivery note as you should be advised if an item will be sent later. Also, please check if you have received a second tracking number by email, as this shows that a second parcel has been sent out.

If this is not the case, please contact us as soon as possible so we can help you.