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We ship direct to your door in just 3-4 business days via FedEx, regardless of how large your order is. Free shipping is available on all orders of $40 or over. Orders under $40 will be charged a flat shipping rate of $5.
*Exceptions apply - “Please allow extra days for local holidays, UK national holidays, weekends and sale time.”
Local Smart Label returns
You can now return any unused items within 28 days of receipt for a full refund (provided the items are in a new and unused condition). Send via post using the Smart Label returns label enclosed within your parcel.
Drop your package in the US Mail wherever it is most convenient: at home, at work or at your local post office. If you prefer, you can arrange a USPS collection from your address (where available) by scheduling a 'carrier pickup' at www.usps.com.
To cover the cost of postage, once your return is processed, $5 will be deducted from your refund. Please allow 28 working days for your refund to process.
Alternatively, if you do not wish to use the above service you can return via post using the returns label on the reverse of your delivery note. Postage must be paid by the sender and will not be refunded by Next. (This does not affect your statutory rights). All returns should be sent via post to:
US depot at Next Retail Ltd
c/o Global Response
3580 NW 56 ST Suite 100.
International orders placed online cannot be returned to a Next Retail Store.
Note: If you do not return the item within the time specified we may retain the item(s) and/or not refund at all or refund the current or last selling price. All cosmetics, grooming products and certain jewellery can only be returned if found to be faulty. Where a product has a security seal, a refund or exchange will not be given if the seal is broken unless it is faulty.
Our terms of sale to our customers in the US is DDP - Delivered Duty Paid. That is to say, the amount paid by you is fully inclusive of delivery to the specified delivery address and all duties, taxes and customs clearance fees.
You will be responsible for assuring that any products you order comply with state and federal government import regulations.
Our flexible payment methods mean you can pay by Visa, Mastercard, AmEx and Diners.
Our friendly customer service advisors will be happy to assist you on our 24 hour, toll-free helpline: