Any items* in a new and unused condition can be returned with in 28 days of receipt, for a full refund.
*Cosmetic's, grooming products, certain jewellery and items with a security seal can only be returned if faulty.
If you have a faulty item please call our Customer Service Team toll-free-24 hours on 1-888-385-6398.
Items not returned in line with the policy may not be credited, credited at the last/current selling price or retained by Next.
Orders placed on line can not be returned to Next Retail Stores or franchise.