How can I return an item?

Easy local returns

You can return any unworn items (in their original condition) within 28 days of receiving your delivery for a full refund. This does not affect your rights to return faulty items.

Our returns process is simple, just use the returns note in your parcel and follow the steps below:

1. Select the reason code for the item(s) you are returning.

2. Tear off the completed returns note and place inside the parcel with the item(s) you are returning (this is really important as we can't action a credit/refund without it).

3. Follow the stages in the Portal to create your return label. You will need information from your return note to complete this.

4. AED25 will be deducted from your refund for using this service.

5. Attach the returns address label that you'll print off with this tool to the outside of the parcel, making sure that the original label is not visible any more.

6. Return your parcel using your preferred method.

7. Keep your proof of postage until you receive confirmation you have been credited. You will receive a refund within 28 days to the payment method that you used to place your order.

To contact our dedicated customer support team for help with any queries prior to your return, please visit http://www.nextdirect.com/help/en/ae/

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